Professional and Academic Experiences
HubSpot CRM Analyst at Hook Digital
In this most recent role, I work as a CRM Analyst at Hook Digital, a HubSpot partner tech agency focused primarily on system integrations and migrations into HubSpot. I have worked both as an analyst and as a consultant across implementation/migration projects, audits, and advisory engagements — understanding client pain points, designing and building solutions, training teams, and performing data migrations.
I also take part in our internal team that supports international clients, working on projects that require English for writing, reading, listening, and speaking.
The main impacts I’ve delivered across the projects I’ve worked on include:
- Improving CRM data quality and reliability.
- Strengthening operational alignment between Marketing, Sales, and Customer Success by structuring clear, centralized processes.
- Increasing team efficiency by implementing automations that replaced manual work.
- Enabling better decision-making by delivering clear insights and dashboards.
- Executing secure migrations with no data loss and providing data-quality dashboards to ensure operational continuity.
The clients I’ve supported span several industries, including healthcare, education, construction, metallurgy, banking and financial services, technology, retail, and others.
Business Analyst at Panificadora Sabores & Massas
I also work as an independent business analyst for a small bakery where I previously worked as a sales clerk for a little over three years. I’m responsible for collecting and analyzing data, generating reports, and supporting decision-making alongside the business owner.
Data Analyst Intern at Rehagro
I also worked as a Data Analyst Intern at Rehagro, an education company focused on agribusiness. I was assigned to the corporate sales department, where my main responsibilities included: creating and automating spreadsheets using Google Sheets and Apps Script, maintaining dashboards in Power BI, building, evaluating, and maintaining pipelines and dashboards in HubSpot, cleaning objects in HubSpot, supporting the Prospecting team with bulk lead generation using Python, and assisting the Management and HR team with registering and updating roles, skills, and employee records in the Sólides platform.
Counter Clerk at Panificadora Sabores & Massas
Also at the bakery mentioned above, I mainly worked as a counter clerk and cashier. I was responsible for leading a counter team of seven, managing communication between the counter and kitchen teams, and overseeing the company’s management system. Under my leadership, we also introduced a delivery service and increased the company’s presence on social media.
Data Scientist (Apprentice) at Comunidade DS
For over two years, I took part in a learning community focused on Data professionals, especially Data Scientists and Data Analysts. During this time, I completed several projects, joined hackday competitions, participated in live sessions and mentorships, and earned multiple knowledge certificates.
Bachelor’s Degree at Cruzeiro do Sul
I’m in my final semester of a Bachelor’s degree in Data Science at Cruzeiro do Sul, where I gained the opportunity to pursue an internship and fully enter the data field. During my studies, I was introduced to programming languages such as Python and R, Oracle databases, concepts of data structure, data mining and modeling, statistical inference, exploratory data analysis, Business Intelligence, operating systems, cloud computing, artificial intelligence, applied programming, information modeling and visualization, big data, machine learning, neural networks, predictive analysis, and classification.
Integrated Technical Program at IFRN
During my time as a Information Technology (IT) student at the Federal Institute of Education, Science and Technology of Rio Grande do Norte (IFRN), I gained hands-on experience with a wide range of tools and technologies relevant to the IT field. I was introduced to programming and scripting languages such as C, C++, C#, JavaScript, HTML, CSS, and SQL, as well as MySQL databases. I also learned about computer maintenance, network engineering, electricity, and electronics concepts.
At the end of the program, I developed (in a team of two) my final project entitled “Do The Evolution!: A Gamification Proposal for Teaching the Theory of Evolution in Schools”, a virtual game designed as an educational tool to support teaching Evolution and demonstrate the benefits of gamification in education. The project was implemented using Unity as the game engine, C# (C Sharp) as the programming language, and Figma as the design editor.